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AIN.UA » Customer Service Representative ( English or/and Spanish or/and French)

Customer Service Representative ( English or/and Spanish or/and French)

11 д
задачи на первые 3 месяца

  • Answer clients’ questions and help resolving the issues over emails (via ZenDesk ticketing system);

  • Participating in building Wirex multilanguage knowledge base and community;

  • Be ready to accumulate feedback from our clients and share the product improvement ideas.

что понадобится

  • Confident in English or/and Spanish or/and French (advanced/native);

  • fast learner and flexible for changes;

  • not afraid of asking questions and share the ideas;

  • highly organised and self-disciplined;

  • ability to understand clients' issues, questions and figure out the best fit solution;

  • capable of working under pressure and handling clients with negative attitude;

  • very customer oriented.

Would be a plus:

  • have previous experience in customer service or technical support;

  • are familiar with Zendesk and Atlassian products.

  • passionate about bitcoins and blockchain technologies;

почему мы

We offer:

  • international team and friendly atmosphere;

  • flexible schedule;

  • competitive salary (with bonuses and rewards);

  • paid vacations (4 weeks/year) and sick-leave;

  • challenge to work in a fast-growing startup with enthusiastic professionals;

  • Modern and comfortable office near Pecherska metro station

о компании

Wirex is a first-mover blockchain personal bank that combines the benefits of blockchain with traditional payment infrastructure. This is а payment card and full fledged bank that fits on your phone. We are a global leader in the bitcoin debit card market, with 600K users in more than 130 countries.

Wirex is London-based fintech start-up, established 3 years ago, with offices in London, Tokyo and Kiev.


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