If you like to take full ownership and responsibility to deliver tangible results, UAFIC is the right place for you! We are currently looking for our — a right-hand human for a UAFIC’s members. In this role, you will be working closely as part of a smart and collaborative team in the heart of Kyiv.
WHO YOU ARE AND WHAT YOU’LL BE DOING:
- You are not just a sales, customer support etc. — you are our Members’ advocate who ensures a high level of their customer experience with our Association. And believe us, it’s a fascinating journey with each of them. Because it requires a lot of things to handle. You simultaneously work as a communication representative, project manager, account, sales, marketing specialist, and many other positions.
- The Customer Relationship Specialist will be responsible for increasing the number of members in the Association and managing UAFIC\'s Members relationships that require additional assistance for various key areas..
- Ideal candidate will have a passion for attracting new members and communication customer services with current members of the association, performance excellence, as well as self-motivation and a strong work ethic. In addition, you will be able to demonstrate above average communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships.
- Research and build relationships with new members; Identify the decision makers within the organization; Business communication with potential Members using LinkedIn, e-mail, phone and conference tools.
- Initial presentation, clarification of potential needs (via email or during an introduction call, or at a business meeting).
- Build long-term relationships with Members and promote their retention and loyalty along with satisfaction.
- Any other activities which improve Member experience (we’re open to your ideas).
- You have STRONG COMMUNICATION SKILLS and the ability & desire to negotiate and persuade. Excellent presentation skills.
- Fluency in both written and spoken English and Ukrainian.
- A problem solver with an innate sense of curiosity and passionate about helping people proficient in English, Ukrainian, Russian at either native or professional level.
- You have a talent for customer support, sales and business meetings with potential members of the association.
- Academic background (preferably in linguistics / philology), FLEX or AIESEC alumni or W&T participants are preferred.
- High level of initiative, responsibility and service orientation.
- You love challenges and are stress resistant, you handle stressful situations with a smile. By the way, we have a Positive Work Environment.
- You are a GOAL-ORIENTED PERSON, able to overcome obstacles when achieving high goals.
- You are responsible and punctual.
- You are FLEXIBLE and able to adapt, learn and negotiate with everyone in different situations.
- Persistence, Ability and willingness to learn quickly
- Excellent leadership skills, interpersonal
- Curiosity — you like exploring new useful stuff that is not only related to your professional sphere.
- It’s Ukrainian Association of Fintech and Innovation Companies dynamically growing in startup-like culture.
- You will work with the most advanced fintech and innovative companies in Ukraine and abroad. UAFIC has already more than 50 members.
- Our Team. We have an awesome team of really strong professionals who believe in what they do every single day.
- Opportunities. It’s a great company that has lots of opportunities. We bet, many people would love working at Uber or AirBnB when they just launched. And now you have this chance.
- We’ve just started. We have over 50 Members and 1.5 years on the market. This is a new project, so we don’t have this annoying bureaucracy that other companies have. Moreover, here you can bring something new and we are waiting for this!
- Comfortable office in the heart of Kyiv (3 mins walking distance from Poshtova metro station). Constant support from experienced Team Leaders within the team.
- An opportunity to develop yourself as a professional by handling complicated cases.
BE BRAVE TO JOIN.
Українська асоціація фінтех та інноваційних компаній — це об\’єднання, що має на меті сприяти розбудові вітчизняного ринку фінансових технологій, створенню сильної фінтех-екосистеми та підвищенню фінансової інклюзії в Україні. Членами асоціації є провідні українські фінтех-копанії та банки. Вона є центром тяжіння між фінтех-сектором, класичними гравцями ринку, державними органами, інвесторами та суспільством і пропонує їм незалежну платформу для комунікації. Асоціація виступає організатором галузевих та освітніх заходів, серед який найбільша щорічна фінтех-конференція України UAFIN.TECH, різноманітні програми підтримки стартапів, лекції для студентів тощо.