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Customer Support Representative

@DexDigital
17 д
задачи на первые 3 месяца
We are looking for Customer Support Representative who attach importance to self-realization, self-development, result-orientation and learning, value a sense of significance in the team. Your mission: to built up a relationship of trust with our English-speaking clients and provide them with superb customer service (we don\'t have cold calling). Here are your tasks for the first six months:
  • integrating yourself within the company;
  • implement the plan of the quality of customer support 85%+;
  • build technical expertise in our CRM.
что понадобится
What we expect from you:
  • spoken and written English level no lower than Upper-Intermediate;
  • desire to build a career as Customer Support Representative;
  • you know how to prioritize and effectively multitask;
  • you know how to work under pressure and make sensible decisions;
  • you know how to get along with anyone and resolve conflicts with minimal losses;
  • you can provide turnkey solutions and find the best way out in case of force majeure;
  • emotional stability.
Will be a plus:
  • work experience as customer support.
почему мы
What else you should know:
  • education is an important part of the workflow and the culture of our company;
  • we are result-oriented - each team member has KPIs and +30% bonus is applied upon their fulfillment;
  • we provide an opportunity to realize your potential and implement your ideas;
  • we have a corporate library and speakings clubs;
  • the schedule is flexible - we mix 3 shifts (7:00 - 15:00; 15:00 - 23:00; 23:00 - 7:00), 2 night shifts per week are required;
  • the company provides a reimburse for a taxi to morning and from night shift and pays for 12 days of sick leave per year;
  • we like to have board games together and spend active weekends;
  • unlimited coffee/tea, snacks and fruits, pizza day;
  • our office is located in 5 minutes walk from Palats Sporty or Ploscha Lva Tolstogo metro stations. Send your CV to Telegram @MariaDexDigital and we will discuss the details :)

о компании

DexDigital is a product IT company that creates and promotes content in Western markets for more than 3 years now.
Our primary focuses lie within product development and implementation, outstanding marketing and customer experience. We are not a service or outsourcing company — we have our own product line which we maintain on all of the levels.

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